Shipping questions,
answered.
Every shipment is different. Speak to us about the requirements of your specific cargo.
Ask our teamWhat information is needed for a freight quotation?
The usual starting points are origin, destination, goods description, dimensions or weight, shipment quantity, preferred timeline and the service required. Additional information may be needed for a specific mode or commodity.
What is the difference between FCL and LCL?
Full-container-load (FCL) generally refers to goods shipped in a dedicated container. Less-than-container-load (LCL) refers to smaller consignments grouped with other cargo. Suitability depends on shipment volume, route and handling needs.
Can you assist with customs clearance?
Customs clearance and related documentation are among the company’s stated services. Requirements depend on cargo, trade documentation and the applicable regulatory process.
Can freight and inland delivery be arranged together?
Potentially. Share the full route and destination when requesting a quotation so the team can review the freight and inland transportation stages together.
Do you handle heavy or oversized cargo?
The company lists industrial and mining-equipment logistics among its services. Special cargo requires an assessment of dimensions, weight, route, handling and equipment availability before a service can be confirmed.
Are shipments insured?
The legacy site refers to insurance arrangements, but coverage should not be assumed. Request details of available cover, insured values, exclusions and responsibility for arranging insurance for your shipment.
How soon can I receive a quotation?
Response times vary depending on route, cargo details and the information needed from relevant service providers. The team can explain next steps after receiving your enquiry.
Do you offer duty drawback support?
Duty drawback is listed in the legacy service catalogue. Eligibility depends on applicable procedures and supporting documentation, and should be assessed case by case.